The Assistant/Manager Revenue role is responsible for maximising hotel revenue through forecasting, pricing, inventory control, market analysis and distribution management. Candidates typically need a diploma or degree in hospitality, business or a related field, along with several years of hotel revenue, reservations or commercial experience. Strong knowledge of revenue-management systems, online travel agencies, Excel and hotel performance indicators is expected. The successful candidate should be analytical, commercially minded and comfortable working with sales, marketing, reservations and operations teams. Shangri-La will likely expect excellent communication, attention to detail, sound judgement and the ability to make timely pricing decisions in a competitive market.
Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for personalised service, elegant facilities and its Asian-inspired approach to hospitality. Shangri-La properties commonly include accommodation, restaurants, meeting spaces, leisure facilities and wellness services, creating opportunities across both operational and corporate functions. In Malaysia, the group has operated well-known city and resort properties, including locations associated with Kuala Lumpur, Penang, Kota Kinabalu and other major destinations. Employees generally work in a multicultural environment where service standards, teamwork, professional presentation and guest satisfaction are strongly emphasised. Benefits may include meals, staff accommodation or allowances, medical coverage, training and discounted stays, although packages vary by property and contract.
Malaysia offers varied island destinations and hospitality opportunities, including Langkawi, Penang, Pangkor, Perhentian, Redang, Tioman and parts of Sabah such as Kota Kinabalu and nearby resort islands. Jobs are commonly available in hotels, resorts, restaurants, diving operations, spas, events and tourism sales, with stronger seasonal demand during school holidays and peak travel periods. Life on an island is generally relaxed and outdoors-oriented, with beaches, water sports, local markets and multicultural food. Costs may be lower than Kuala Lumpur, although imported goods and housing on resort islands can be expensive. English is widely used in tourism, while Malay is the national language; Chinese and Tamil are also common. Foreign employees normally require an Employment Pass sponsored by their employer, and should confirm work permission before arrival. Relocation planning should include accommodation, transport, healthcare access, insurance and monsoon-season conditions.
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