The Senior Sales Manager (MICE) is responsible for winning conferences, meetings, incentives and corporate events for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, and a strong record in MICE or corporate account management. Fluency in English and Bahasa Indonesia, excellent negotiation skills, market knowledge and an established business network are expected. The successful candidate should be commercially driven, confident presenting to clients, capable of meeting revenue targets and comfortable coordinating with event, banquet, rooms and operational teams. Strong relationship-building, communication, forecasting and problem-solving skills are essential.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for attentive Asian-inspired service, high-quality accommodation, restaurants, meeting facilities and wellness experiences. Its Indonesian presence has included major city and resort properties serving business travellers, leisure guests, weddings and international conferences. Shangri-La generally offers structured training, multicultural workplaces and opportunities to progress across its global hotel network. Roles are usually performance-focused, with strong emphasis on guest satisfaction, commercial results, teamwork and the company’s service culture. Benefits can vary by property and may include service charge, meals, insurance, accommodation support or staff discounts.
Indonesia offers varied opportunities in luxury hotels, resorts, tourism, events, restaurants and travel businesses, particularly in Bali, Jakarta, Java, Lombok and the Riau Islands. Bali is popular with expatriates for its beaches, international community and relaxed lifestyle, while Jakarta provides stronger corporate and MICE markets but a busier urban environment. Indonesian culture values respect, hospitality, family and social harmony; modest dress and awareness of religious customs are important. Living costs vary considerably, with Bali resort areas often more expensive than smaller cities. Foreign employees normally need an employer-sponsored work permit and KITAS, and should not work on a tourist visa. Employers commonly assist with immigration, but contracts, tax, insurance, accommodation and relocation terms should be checked carefully. Basic Bahasa Indonesia is valuable for daily life and building local relationships.
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