Service Manager - F&B (GSM)

Job Description

The Service Manager – F&B (GSM) is expected to oversee daily food and beverage service, maintain Shangri-La’s guest-service standards, and support smooth operations across restaurants, bars, banquets, or related outlets. Candidates generally need a diploma or degree in hospitality, food and beverage management, or a related field, together with several years of supervisory or managerial experience in an upscale hotel or resort. Strong leadership, communication, guest-recovery, scheduling, training, and cost-control skills are important. The role requires a hands-on, professional approach, attention to detail, flexibility for shifts, weekends, and public holidays, and the ability to coach multicultural teams while meeting service, revenue, hygiene, and safety expectations.

Company Info

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, high service standards, distinctive locations, and a strong focus on guest comfort. Shangri-La properties commonly offer accommodation, restaurants and bars, meetings and events, wellness facilities, and leisure services. In Malaysia, the group has operated prominent city and resort hotels, including properties in Kuala Lumpur, Penang, Sabah, and other destinations. Employees typically work in multicultural environments with structured operating procedures, service training, and opportunities for internal career development. Food and beverage leadership roles are responsible for protecting the brand experience while supporting outlet performance, employee engagement, guest satisfaction, and commercial results.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, Sarawak, and coastal resort destinations. F&B managers can find work in luxury hotels, island resorts, restaurants, convention venues, and cruise or tourism businesses. The culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in hotels, while Malay is the national language. Lifestyle varies from busy urban living to relaxed beach or nature-based communities, with generally affordable food and transport outside prime tourist areas. Foreign nationals normally need an employer-sponsored work permit, commonly an Employment Pass, before starting work; the employer usually manages the application and eligibility requirements. Relocation costs, accommodation, medical checks, and dependent arrangements should be confirmed in the offer. Candidates should verify current immigration rules, salary conditions, and local employment requirements with the employer or Malaysian authorities.