The Information Technology Manager is expected to lead hotel technology operations, including networks, systems, hardware, software, cybersecurity, user support and technology projects. Candidates typically need a degree or diploma in information technology, computer science or a related field, along with several years of IT experience, preferably in hospitality or a large service organisation. Strong knowledge of hotel systems, infrastructure, troubleshooting, vendor management and data protection is valuable. The role requires practical leadership, clear communication and the ability to maintain reliable IT services in a fast-paced, guest-focused environment. The successful candidate should be organised, service-minded, responsive to incidents and comfortable training colleagues while ensuring company standards and security policies are followed.
Shangri-La Group is a leading luxury hospitality company founded in Asia and recognised for its hotels, resorts and city properties around the world. The group operates under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders Hotels. Its Philippine portfolio includes well-known properties in Manila, Cebu and other major destinations. Shangri-La focuses on warm Asian hospitality, high service standards, comfortable accommodation, dining, meetings and resort experiences. Hotel teams work in an international environment where guest satisfaction, operational consistency and professional development are important. An Information Technology Manager supports this experience by keeping hotel systems dependable, secure and available for colleagues and guests. Responsibilities may cover infrastructure, applications, technical support, suppliers, compliance and technology improvements across the property.
The Philippines offers IT opportunities in Manila, Cebu, Clark and major resort areas, with demand across hotels, business services, finance, technology and outsourcing. Manila has the broadest career market and transport links, while Cebu provides a more relaxed coastal lifestyle with a strong business sector. Resort locations can offer beautiful surroundings but may have fewer specialist services and higher costs for imported goods. Filipino culture is friendly, family-oriented and community-minded, and English is widely used in professional settings. Daily life ranges from busy urban living to affordable island activities, beaches and outdoor travel. Foreign professionals normally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) pre-arranged employment visa. Secure the job offer before relocating, confirm accommodation and benefits, and check current immigration requirements. Local transport, humidity, traffic and regional weather should also be considered.
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