Training Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Training Supervisor supports the planning, delivery, and evaluation of employee training programs in a Shangri-La property in the Philippines. Requirements typically include a bachelor’s degree in hospitality, business, human resources, education, or a related field, along with hotel or training experience. Strong communication, presentation, organization, and coaching skills are expected. The successful candidate should be confident working with employees at different levels, able to coordinate training schedules, maintain accurate records, and promote Shangri-La service standards. Familiarity with learning systems, onboarding, customer service training, and Philippine labor or hospitality practices would be advantageous. A professional, approachable attitude and flexibility to support operational needs are essential.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, and other international destinations. The company is known for its emphasis on warm Asian hospitality, personalized service, and high standards in accommodation, dining, wellness, and guest experiences. In the Philippines, Shangri-La operates well-established properties, including urban hotels and resort destinations, and is recognized as a major employer in the hospitality sector. Team members generally receive structured training, opportunities for internal development, and exposure to international service practices. Benefits vary by property but may include meals, uniforms, service charge, health coverage, employee discounts, and career progression opportunities. A Training Supervisor contributes to maintaining the company’s service culture by helping colleagues develop the knowledge, confidence, and professional habits required for consistently excellent guest service.

Working in Philippines

The Philippines offers hospitality, tourism, restaurant, wellness, and customer-service opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other island destinations. Work culture is generally friendly, relationship-oriented, and respectful of hierarchy, with English widely used in hotels and business settings. Island living can provide beaches, outdoor activities, affordable local food, and a relaxed lifestyle, although transport, healthcare, internet access, and housing may be more limited outside major cities. Manila and Cebu offer broader career options, while resort islands provide a stronger tourism focus and more seasonal employment. Foreign nationals usually need an appropriate work visa or permit arranged with employer support; tourist status does not authorize employment. Filipino applicants should prepare valid identification, employment records, references, and relevant training certificates. Before relocating, confirm accommodation, service-charge arrangements, transportation, medical coverage, contract terms, and the property’s exact location, as living costs and amenities vary considerably between islands.