The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, managing team performance, and ensuring guest satisfaction. Candidates should have relevant hotel or restaurant experience, strong knowledge of food and beverage service, and proven supervisory or managerial skills. Good communication, leadership, problem-solving, and financial awareness are expected. The role requires flexibility to work shifts, weekends, and public holidays, along with a professional presentation and the ability to coach colleagues. Experience in an international luxury hotel and knowledge of local and international dining standards would be advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for personalized service, comfortable accommodations, quality dining, and distinctive resort experiences. Shangri-La properties typically offer extensive facilities, including restaurants, lounges, meeting venues, spas, pools, and recreational activities. In Malaysia, the company operates well-established hotels and resorts that serve business travelers, leisure guests, families, and events. Employees work in a multicultural environment with structured operational standards, training opportunities, and clear expectations around guest care, teamwork, and professional conduct.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Langkawi and Sabah are especially attractive for hotel, restaurant, spa, and tourism professionals, while Kuala Lumpur provides broader career options and higher business activity. Malaysian culture is multicultural, combining Malay, Chinese, Indian, and indigenous traditions, with excellent food and generally affordable living costs. Island life can be relaxed and scenic, though transport, housing, and healthcare choices may be more limited than in major cities. Foreign employees usually need an employment pass arranged and sponsored by the employer before starting work. Requirements commonly include a valid passport, employment contract, approved position, and relevant qualifications or experience. Candidates should confirm visa, taxation, accommodation, insurance, and relocation support directly with Shangri-La.
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