Front Office Associate (Hotel)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles room and billing enquiries, processes payments, coordinates with housekeeping and other departments, and supports a smooth guest experience. Candidates should have a diploma or relevant hospitality experience, strong spoken English, professional presentation, and good communication and problem-solving skills. Familiarity with hotel property-management systems is useful. The role requires a friendly, service-oriented attitude, attention to detail, confidence dealing with international guests, and the flexibility to work rotating shifts, weekends and public holidays. Previous experience in a hotel front office or customer-service environment is an advantage.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and known for its Asian-inspired approach to warm, personalised service. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a well-established luxury city resort located near Orchard Road, offering extensive accommodation, restaurants, event facilities, gardens and recreational amenities. The company places strong emphasis on guest satisfaction, service excellence, cultural awareness and employee development. Staff may work with guests from a wide range of countries and are generally expected to maintain high professional standards, teamwork and attention to detail. Employment conditions, benefits and career opportunities vary according to the specific property and contract.