Order Taker - In Room Dining

Job Description

The Order Taker handles telephone and other in-room dining orders accurately and courteously. Requirements typically include relevant hotel, restaurant, or customer-service experience, good spoken English, clear communication skills, basic computer knowledge, and the ability to work shifts, weekends, and public holidays. Cantonese and Mandarin are valuable for serving Hong Kong guests. The successful candidate is expected to understand menus, provide knowledgeable recommendations, repeat orders accurately, coordinate with the kitchen and service team, follow food-safety and hotel standards, and maintain a polished, helpful manner. Attention to detail, patience, teamwork, and the ability to work efficiently during busy periods are essential.

Company Info

Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties are generally associated with attentive service, elegant surroundings, strong dining operations, and a guest-focused approach. Shangri-La hotels employ colleagues across front office, food and beverage, housekeeping, engineering, wellness, sales, and corporate functions. The group places emphasis on service excellence, professional presentation, teamwork, and creating warm, personalized experiences for guests. An Order Taker in Room Dining would typically work within the hotel’s food and beverage operation, supporting guests by managing orders accurately and coordinating closely with culinary and delivery teams.

Destination Guide

Hong Kong offers strong opportunities in hotels, restaurants, tourism, finance, retail, technology, and professional services. Its hospitality sector is international and fast-paced, with luxury hotels often valuing English, Cantonese, Mandarin, customer-service experience, and flexible shift availability. The culture blends Chinese traditions with global influences; residents enjoy excellent food, efficient public transport, festivals, shopping, hiking, beaches, and a lively city atmosphere. Housing can be expensive and compact, particularly on Hong Kong Island and in Kowloon, so many employees share apartments or live in the New Territories. Foreign workers generally need an approved employment visa before starting work, and the employer commonly supports the application. Applicants should confirm salary, accommodation, medical coverage, working hours, gratuities, and visa sponsorship directly with the hotel. A valid passport, employment contract, qualifications, and health or background documents may be required.