Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring excellent guest service and smooth coordination between departments. Requirements typically include a diploma or degree in hospitality, previous hotel front-office or supervisory experience, strong communication skills, and familiarity with hotel systems. The successful candidate is expected to handle guest requests and complaints professionally, support front-office colleagues, monitor operational standards, respond to emergencies, and make sound decisions independently. Flexibility to work rotating shifts, weekends, and public holidays is essential. Shangri-La will also expect a polished appearance, a service-focused attitude, sound knowledge of luxury hospitality, and the ability to remain calm and organised in a busy environment.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Singapore and recognised internationally for warm Asian hospitality. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. Shangri-La Singapore is a landmark luxury hotel set within landscaped grounds near Orchard Road, offering guest rooms, suites, restaurants, event facilities, and extensive leisure amenities. The company places strong emphasis on personalised service, operational excellence, employee development, and creating memorable guest experiences. Team members generally work in a multicultural environment and are expected to demonstrate professionalism, courtesy, attention to detail, and a genuine commitment to hospitality. Benefits and conditions vary by position, but may include meals, uniforms, medical coverage, staff rates, training, and opportunities for career progression within the wider group.