Floor Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Floor Supervisor is responsible for supervising daily housekeeping operations on assigned floors, ensuring guest rooms, corridors, service areas and facilities meet Shangri-La’s cleanliness and presentation standards. Requirements typically include hotel housekeeping experience, supervisory skills, attention to detail, good communication and the ability to train and motivate team members. Familiarity with housekeeping procedures, room inspections, inventory control and hotel operating systems is advantageous. The successful candidate is expected to coordinate room attendants, respond promptly to guest requests, report maintenance issues, manage supplies and maintain safe working practices. Flexibility to work shifts, weekends and public holidays is required.

About the employer

Shangri-La Group is a luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and properties located in major cities and resort destinations. Shangri-La Singapore is a large luxury hotel set amid landscaped gardens near Orchard Road. It offers guestrooms, suites, restaurants, meeting facilities, recreational amenities and extensive guest services. Employees generally work in a multicultural environment with structured hotel procedures, training opportunities and strong emphasis on guest satisfaction, teamwork, professionalism and service consistency.