Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer supports an exceptional guest experience by welcoming visitors, handling enquiries, coordinating special requests, resolving concerns and maintaining strong communication with hotel departments. Candidates typically need hospitality or customer-service experience, professional communication skills and a warm, confident manner. Fluency in English is essential; additional languages are advantageous in Singapore’s international hotel market. The role requires good knowledge of hotel services, attention to detail, cultural awareness, computer skills and flexibility to work shifts, weekends and public holidays. Shangri-La expects candidates to be polished, service-minded, calm under pressure and committed to delivering personalised, luxury hospitality.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The brand is known for warm Asian hospitality, attentive service and high-quality accommodation, dining, wellness and event facilities. Shangri-La Singapore is a major luxury hotel located near Orchard Road, with extensive guest rooms, restaurants, gardens, meeting spaces and leisure facilities. Employees work in a multicultural environment serving international travellers, business guests and local visitors. The company generally places strong emphasis on guest satisfaction, professional presentation, teamwork, service standards and employee development. Benefits and employment conditions vary by position and may include staff meals, uniforms, training, medical coverage and hotel-related privileges, subject to the applicable employment contract.