Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles incoming calls, guest requests and internal communications professionally and efficiently. Requirements typically include secondary education, hotel or customer-service experience, clear spoken English, good telephone etiquette and basic computer skills. Knowledge of additional languages and experience with hotel systems are advantageous. The successful candidate is expected to remain calm under pressure, respond promptly, protect guest confidentiality and coordinate effectively with departments such as Front Office, Housekeeping, Engineering and Food & Beverage. A friendly, service-focused attitude, flexible availability for shifts, attention to detail and the ability to manage several requests at once are essential.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant hotels and resorts, and strong emphasis on genuine care. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Hotel Singapore is a well-established five-star property located near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities, leisure amenities and extensive landscaped grounds. The company promotes its values through attentive guest service, teamwork and professional development. Employees generally work in a multicultural environment and may benefit from structured training, staff benefits, meals, uniform support and opportunities to progress within the hotel or wider Shangri-La network, depending on the position and employment terms.

Destination Guide

Singapore is a compact, highly developed island city-state with strong opportunities in hotels, tourism, aviation, technology, finance, healthcare and logistics. Its culture blends Chinese, Malay, Indian and international influences, reflected in its food, festivals and languages. Life is convenient and safe, with excellent public transport, reliable healthcare and abundant shopping and dining, although rent and daily expenses can be high. Foreign employees normally need an employer-sponsored work pass; service roles may use an S Pass or Work Permit, subject to government eligibility rules and quotas. Candidates should secure a confirmed offer before relocating and check pass requirements with Singapore’s Ministry of Manpower. Popular residential areas include Orchard, River Valley, Novena and the eastern suburbs. Singapore is hot and humid year-round, with frequent rain, so lightweight clothing and practical transport planning are recommended.