Service Leader - Procurement (Cluster Procurement)

Role summary

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The Service Leader – Procurement (Cluster Procurement) is responsible for coordinating purchasing activities across Shangri-La properties in Malaysia. Requirements typically include a diploma or degree in procurement, supply chain, hospitality management, business, or a related field, together with several years of purchasing experience, preferably in hotels or large organizations. The candidate should understand supplier selection, contract negotiation, inventory control, cost management, quality standards, and procurement systems. Strong communication, analytical, negotiation, organizational, and leadership skills are expected. The role also requires integrity, attention to detail, the ability to manage multiple stakeholders, and a practical approach to securing competitive prices while maintaining product quality and uninterrupted hotel operations.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, premium accommodation, dining, wellness, and meetings and events. Its properties operate with a strong focus on guest satisfaction, operational excellence, employee development, and responsible business practices. In Malaysia, Shangri-La has established hotels and resorts in major destinations, serving business travelers, leisure guests, families, and corporate clients. Employees generally work in multicultural environments and are expected to demonstrate professionalism, teamwork, commercial awareness, and a commitment to the group’s service culture.