Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, personalized guest services, VIP arrivals, breakfast and evening service, team scheduling, service standards, and guest satisfaction. Candidates typically need a hospitality or hotel-management background, several years of experience in front office, guest relations, or executive lounge operations, and strong English communication skills. Experience with luxury or international hotels, staff leadership, complaint handling, and hotel systems is expected. The successful candidate should be polished, commercially aware, highly organized, and able to deliver discreet, personalized service while supporting Shangri-La standards.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, high service standards, elegant accommodation, and personalized guest experiences. Its properties commonly include restaurants, executive lounges, meeting facilities, spas, and extensive leisure services. Shangri-La places strong emphasis on colleague development, cultural awareness, guest recognition, and operational excellence. In Indonesia, the group has operated prominent luxury properties serving business travelers, leisure guests, and international events. Employees generally work in multicultural environments and are expected to demonstrate professionalism, attention to detail, teamwork, and genuine care for guests.