Food & Beverage Supervisor (Outlets)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Food & Beverage Supervisor oversees daily operations in assigned outlets, ensuring efficient service, high guest satisfaction, and compliance with Shangri-La standards. Requirements typically include hospitality or equivalent experience, preferably in a hotel or restaurant environment, strong knowledge of food and beverage service, and good spoken English. The candidate is expected to supervise and coach service staff, organise shifts, handle guest requests and complaints professionally, maintain cleanliness and safety standards, support stock and cash controls, and coordinate effectively with the kitchen and other departments. A friendly personality, attention to detail, leadership ability, flexibility for shifts, weekends and public holidays, and a genuine interest in delivering personalised service are important.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, attentive personal service and premium accommodation, dining and wellness experiences. Shangri-La Singapore is a well-established luxury hotel set amid landscaped gardens near Orchard Road. It offers guest rooms and suites, restaurants and bars, banquet facilities, recreational amenities and extensive event services. The company places strong emphasis on service excellence, employee development, teamwork and creating memorable experiences for guests. Hotel employees may work in a multicultural environment and often receive training, staff benefits and opportunities for progression within the wider Shangri-La network.

Working in Singapore

Singapore is a highly developed island city-state and a major hub for hospitality, tourism, finance, technology and international business. Hotel and restaurant jobs are widely available, particularly for candidates with customer-service experience, English ability and relevant qualifications; Mandarin or other languages can be an advantage. Life is safe, efficient and multicultural, with excellent public transport, diverse food, shopping and lively neighbourhoods. The climate is hot and humid year-round, with frequent rain. Foreign employees generally require an employer-sponsored work pass, such as an S Pass or Employment Pass, subject to salary and eligibility rules; employers normally manage the application. Relocation costs and rents can be high, so accommodation, transport and benefits should be checked carefully. Singapore offers convenient healthcare, strong infrastructure and good career development, but working hours in hotels may include rotating shifts, weekends and public holidays.