The Service Associate supports daily operations at Summer Palace, Shangri-La’s Chinese restaurant, by welcoming guests, taking orders, serving food and beverages, clearing tables, and maintaining high service standards. Candidates should have hospitality or restaurant experience, good communication skills, a pleasant and professional manner, and the ability to work efficiently in a busy environment. Knowledge of Chinese cuisine and wine or beverage service is useful but may not be essential. The role requires attention to detail, teamwork, physical stamina, flexibility to work shifts, weekends, and holidays, and a strong commitment to guest satisfaction. Familiarity with hotel service procedures and basic English is typically expected.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, Africa, and North America. The company is known for warm Asian hospitality, high-quality accommodation, destination dining, wellness facilities, and attentive guest service. Its Philippine properties employ professionals across food and beverage, rooms, culinary, engineering, sales, and administration. Shangri-La generally provides structured operating standards, training, career development, and employee benefits, although packages vary by property and position. Summer Palace is associated with the group’s Chinese dining offering and focuses on refined cuisine, polished presentation, and personalized service. Employees are expected to demonstrate professionalism, cultural awareness, teamwork, and consistent attention to detail while representing the Shangri-La brand.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, with demand for restaurant, hotel, tourism, and customer-service staff. Life varies from busy metropolitan living to relaxed coastal communities. Filipino culture is friendly, family-oriented, and strongly influenced by Spanish, American, and Asian traditions; English is widely used in workplaces. Living costs are generally moderate, though central Manila and major resort areas can be expensive. Employees should expect tropical weather, traffic in large cities, and a sociable lifestyle centered on food, festivals, beaches, and community. Filipino citizens need no visa for local employment. Foreign nationals normally require employer sponsorship, an Alien Employment Permit, and an appropriate work visa, commonly a 9(g) pre-arranged employee visa. Confirm requirements with the employer and Philippine immigration authorities before relocating.
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