The Assistant Outlet Manager supports the daily operation of a hotel restaurant, bar, or dining outlet. Candidates typically need experience in food and beverage service, supervisory responsibilities, guest relations, staff scheduling, and basic knowledge of hygiene, safety, and cost control. A hospitality diploma or equivalent experience is preferred, along with good spoken English and strong communication skills. Knowledge of additional languages is an advantage. Shangri-La expects the successful candidate to lead by example, maintain service standards, resolve guest concerns professionally, coach team members, monitor outlet presentation, and help achieve revenue and guest-satisfaction targets. Flexibility for shifts, weekends, and public holidays is essential.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, elegant accommodation, and extensive food and beverage, wellness, and event facilities. In Malaysia, Shangri-La operates prominent properties in destinations including Kuala Lumpur, Penang, and Kota Kinabalu. Its working environment generally emphasizes guest care, teamwork, professional presentation, operational discipline, and employee development. An Assistant Outlet Manager would usually work closely with the outlet manager, culinary team, front office, events, and finance departments to deliver consistent dining experiences while supporting commercial performance.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, and international business. Popular island destinations such as Penang, Langkawi, Tioman, and Sabah’s coastal islands provide a relaxed lifestyle, beaches, outdoor activities, and strong hospitality demand, while Kuala Lumpur offers broader career options and urban conveniences. Malaysian culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences reflected in food, festivals, languages, and daily life. Living costs vary considerably; island locations may be more seasonal and limited than major cities. Foreign employees generally need an employer-sponsored Employment Pass, with the company handling approval and immigration procedures. Before relocating, confirm accommodation, medical coverage, transport, tax obligations, probation terms, and whether meals or staff housing are provided. English is widely used in hospitality, while Malay is useful for everyday communication.
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