Laundry Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Laundry Manager oversees all hotel laundry operations, including linen, uniforms, guest garments, equipment, chemical usage, quality control, and departmental budgets. Candidates typically need several years of laundry or housekeeping experience in a luxury hotel, with supervisory or management experience preferred. Knowledge of commercial laundry equipment, garment care, inventory control, health and safety standards, and basic cost management is expected. The successful candidate should be organized, hands-on, service-minded, and capable of leading a diverse team. Strong communication, problem-solving, planning, and training skills are important, along with flexibility to work shifts, weekends, and holidays. Experience with hotel operating systems and sustainability practices would be an advantage.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong and recognized for its hotels, resorts, and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Its Philippine operations include well-known city hotels and island resorts serving business travelers, families, and holiday guests. Shangri-La places strong emphasis on warm hospitality, service excellence, teamwork, employee development, and responsible business practices. Hotel employees may receive benefits such as staff meals, uniforms, training, career mobility, and discounted stays, although packages vary by property and employment level. A Laundry Manager would work closely with housekeeping, rooms division, engineering, purchasing, and human resources to maintain consistent operational standards.