The Director of Sales & Marketing is responsible for developing and executing strategies that increase hotel revenue, market share, brand awareness and customer loyalty. Requirements typically include a degree in hospitality, business or marketing, substantial experience in hotel sales and marketing, strong knowledge of the Malaysian market, and a proven record in leading commercial teams. The successful candidate is expected to manage corporate, leisure, group and events business, build relationships with key accounts and tourism partners, oversee budgets and promotional campaigns, analyse market trends, and work closely with revenue management and hotel operations. Excellent communication, negotiation, leadership and digital marketing skills are essential, together with the ability to meet targets in a competitive luxury-hospitality environment.
Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La is known for its high service standards, strong emphasis on genuine hospitality and distinctive Asian-inspired guest experience. Its portfolio includes the Shangri-La, Traders and other hospitality brands, with properties ranging from urban business hotels to beach and island resorts. In Malaysia, the group has operated well-known properties in locations such as Kuala Lumpur, Penang, Kota Kinabalu and Rasa Ria. Employees generally work in a multicultural environment focused on guest satisfaction, commercial performance, professional development and responsible business practices.
Malaysia offers opportunities in luxury hotels, resorts, tourism, events, restaurants, technology and business services. Major hospitality markets include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and the resort islands of Sabah and Terengganu. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in professional workplaces. Lifestyle ranges from busy city living to relaxed coastal and island communities, with excellent food, warm weather and generally affordable living outside central Kuala Lumpur. Foreign professionals normally need an employer-sponsored Employment Pass, with the employer handling approval and immigration procedures; requirements depend on salary, qualifications and nationality. Relocation planning should include accommodation, healthcare, transport, schooling where relevant and tax advice. Malaysia is well connected by air, and island roles may involve seasonal tourism patterns and more limited local services.
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