The Captain, Shophouse is responsible for leading daily front-of-house operations, welcoming guests, taking orders, coordinating with the kitchen, ensuring accurate service and resolving guest concerns professionally. Candidates should have previous experience in restaurant or hotel dining, good knowledge of food and beverage service, and strong communication skills. The role requires a polished appearance, attention to detail, teamwork and the ability to work efficiently during busy periods. Familiarity with point-of-sale systems, hygiene standards and upselling is advantageous. The successful candidate is expected to deliver warm, consistent Shangri-La service while supporting junior team members and maintaining a clean, safe and welcoming dining environment.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalised service, elegant surroundings and the Shangri-La spirit of genuine care. Shangri-La Singapore is a prominent luxury hotel set near Orchard Road, offering guest rooms, suites, restaurants, recreational facilities, gardens and extensive event spaces. The company employs colleagues across guest services, food and beverage, culinary operations, housekeeping, wellness and corporate functions. Team members are generally expected to demonstrate professionalism, cultural awareness, service excellence and a willingness to develop their hospitality skills in a diverse international environment.
Singapore is a compact, modern island city with strong opportunities in hospitality, tourism, food and beverage, finance, technology and healthcare. Its culture blends Chinese, Malay, Indian and international influences, reflected in its festivals, languages and hawker food. The lifestyle is safe, efficient and convenient, with excellent public transport, shopping, nightlife and access to parks and waterfront areas. Living costs, especially rent, are relatively high, so employees often share accommodation or live outside the city centre. Foreign workers normally require an employer-sponsored work pass; eligibility depends on salary, qualifications and current government rules. Employers may assist with applications, but candidates should confirm housing, medical coverage, service charge and relocation terms before accepting an offer. Singapore's tropical climate is hot and humid year-round, with heavier rain during monsoon periods.
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