Service Associate - Reservations Executive

Job Description

The Reservations Executive handles room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Candidates should have hospitality or reservations experience, strong communication skills, good English, computer proficiency and a customer-focused approach. Knowledge of hotel property-management systems and additional languages is advantageous. The role requires accuracy, prompt follow-up, professional telephone etiquette and the ability to explain room types, rates, packages and hotel facilities clearly. The successful candidate is expected to support occupancy and revenue targets, maintain accurate booking records, coordinate with Front Office and other departments, and deliver Shangri-La’s service standards. Shift work, weekends and public holidays may be required.

Company Info

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for its Shangri-La, Kerry, JEN and Traders brands, with a strong focus on warm Asian hospitality, personalised guest service and high-quality facilities. Shangri-La Singapore is a large luxury hotel set in extensive tropical gardens near Orchard Road. It offers guestrooms, suites, restaurants, event facilities, recreational amenities and business services for leisure and corporate travellers. Employees typically work in a multicultural environment with structured service standards, training opportunities and career paths across departments and destinations. The company places emphasis on guest satisfaction, teamwork, professionalism and creating memorable experiences.

Destination Guide

Singapore is a compact, highly connected island city with strong opportunities in hotels, tourism, restaurants, events, retail, finance, technology and logistics. Hospitality candidates can find roles in reservations, front office, food and beverage, housekeeping and guest services, although competition is steady and employers value English, relevant experience and recognised training. The culture is multicultural, orderly and fast-paced, with Chinese, Malay, Indian and international influences. Public transport is excellent, healthcare and infrastructure are reliable, and leisure options range from hawker centres and shopping districts to parks, beaches and nearby islands. Living costs, especially rent, are high; shared accommodation is often more practical for entry-level workers. Foreign employees need an appropriate work pass arranged by an employer, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and sector rules. Candidates should secure a written offer and confirmed pass before relocating.