The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service quality, financial performance, and team leadership. Requirements typically include a degree or diploma in hospitality or business, substantial experience in luxury hotel operations, strong knowledge of rooms, food and beverage, and guest services, and excellent communication skills. The successful candidate is expected to lead by example, resolve operational issues promptly, maintain Shangri-La service standards, coordinate effectively with department heads, and support commercial and employee-development objectives. Flexibility, sound judgment, cultural awareness, and the ability to work under pressure are essential.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for refined service, comfortable accommodation, extensive dining, wellness facilities, and a strong emphasis on genuine hospitality. In the Philippines, Shangri-La operates prominent hotels and resorts serving business travelers, leisure guests, families, and events. The company places importance on service excellence, operational discipline, colleague development, sustainability, and creating memorable guest experiences. A Resident Manager would typically work in a demanding, high-profile environment, collaborating with department leaders while helping ensure consistent standards across the property.
The Philippines is an archipelago offering varied opportunities in luxury hotels, resorts, restaurants, tourism, aviation, and travel services. Major employment hubs include Metro Manila, Cebu, Boracay, Palawan, and Davao, while resort locations provide a relaxed coastal lifestyle but may have higher living costs or fewer urban conveniences. Filipino culture is welcoming, family-oriented, English-friendly, and strongly service focused. Residents enjoy beaches, diving, island trips, festivals, and diverse food, although traffic, tropical weather, and occasional typhoons require preparation. Foreign professionals normally need an employer-sponsored work permit and an appropriate visa, commonly arranged through the Bureau of Immigration, with requirements varying by nationality and role. Candidates should confirm sponsorship, housing, transport, medical coverage, tax treatment, and relocation support before accepting an offer. Local salary packages may also include meals, accommodation, bonuses, or service charge.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...