Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service quality, financial performance, and team leadership. Requirements typically include a degree or diploma in hospitality or business, substantial experience in luxury hotel operations, strong knowledge of rooms, food and beverage, and guest services, and excellent communication skills. The successful candidate is expected to lead by example, resolve operational issues promptly, maintain Shangri-La service standards, coordinate effectively with department heads, and support commercial and employee-development objectives. Flexibility, sound judgment, cultural awareness, and the ability to work under pressure are essential.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for refined service, comfortable accommodation, extensive dining, wellness facilities, and a strong emphasis on genuine hospitality. In the Philippines, Shangri-La operates prominent hotels and resorts serving business travelers, leisure guests, families, and events. The company places importance on service excellence, operational discipline, colleague development, sustainability, and creating memorable guest experiences. A Resident Manager would typically work in a demanding, high-profile environment, collaborating with department leaders while helping ensure consistent standards across the property.