The Reservation Executive manages room bookings, amendments, cancellations and guest enquiries while supporting occupancy and revenue targets. Requirements typically include a diploma or equivalent qualification, previous hotel reservations or front-office experience, good knowledge of reservation systems and strong written and spoken English. Familiarity with Opera or similar hotel software is advantageous. The successful candidate should be organised, detail-oriented and confident when communicating with guests, travel agents and internal departments. Flexibility to work shifts, weekends and public holidays is expected. A professional service attitude, accurate data entry, commercial awareness and the ability to handle multiple requests efficiently are essential.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, Asian-inspired hospitality and high standards in accommodation, dining, wellness and guest experiences. Shangri-La Singapore is an established luxury hotel set within extensive gardens near Orchard Road. It offers guestrooms and suites, restaurants, event facilities, recreational amenities and services for leisure and business travellers. Employees typically work in a multicultural environment with structured hotel operations, service training and opportunities to build careers across departments and locations. The company generally looks for people who are guest-focused, professional, adaptable and committed to maintaining consistent service quality.
Singapore is a compact island city-state with strong opportunities in hospitality, finance, technology, healthcare, logistics, retail and education. Hotels and restaurants regularly recruit staff in reservations, front office, food and beverage, housekeeping, sales and management. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle highlights include excellent public transport, diverse food, shopping, parks and easy access to neighbouring countries, although housing and daily expenses can be high. Foreign employees usually need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is handled through Singapore’s Ministry of Manpower. Candidates should secure a confirmed job before relocating, check pass eligibility, arrange accommodation and budget for deposits, healthcare and transport. Singapore’s warm, humid climate and efficient urban services make it convenient for international professionals.
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