Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages room bookings, amendments, cancellations and guest enquiries while supporting occupancy and revenue targets. Requirements typically include a diploma or equivalent qualification, previous hotel reservations or front-office experience, good knowledge of reservation systems and strong written and spoken English. Familiarity with Opera or similar hotel software is advantageous. The successful candidate should be organised, detail-oriented and confident when communicating with guests, travel agents and internal departments. Flexibility to work shifts, weekends and public holidays is expected. A professional service attitude, accurate data entry, commercial awareness and the ability to handle multiple requests efficiently are essential.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, Asian-inspired hospitality and high standards in accommodation, dining, wellness and guest experiences. Shangri-La Singapore is an established luxury hotel set within extensive gardens near Orchard Road. It offers guestrooms and suites, restaurants, event facilities, recreational amenities and services for leisure and business travellers. Employees typically work in a multicultural environment with structured hotel operations, service training and opportunities to build careers across departments and locations. The company generally looks for people who are guest-focused, professional, adaptable and committed to maintaining consistent service quality.