The Team Leader, Dining Reservations is responsible for supervising the reservations team, coordinating restaurant bookings, managing guest enquiries, and ensuring accurate availability and seating information. Candidates should have experience in restaurant reservations, front office, guest relations, or food and beverage operations, ideally within a luxury hotel or high-end dining environment. Strong communication, leadership, organisational, and problem-solving skills are required, together with confidence using reservation systems and common office software. The successful candidate is expected to lead by example, maintain excellent service standards, handle special requests and complaints professionally, support revenue optimisation, and coordinate closely with restaurant and hotel teams. Flexibility to work shifts, weekends, and public holidays is normally required.
Shangri-La Group is a leading luxury hospitality company originating from Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group operates several well-known brands, including Shangri-La Hotels and Resorts, Kerry Hotels, JEN by Shangri-La, and Traders Hotels. Shangri-La is recognised for warm Asian hospitality, personalised service, and a strong focus on guest satisfaction. Shangri-La Singapore is a prominent city resort located near Orchard Road, offering luxury accommodation, restaurants, event facilities, wellness services, and extensive gardens. The company employs people across hotel operations, food and beverage, guest services, sales, finance, engineering, and corporate functions. Its workplace generally suits candidates who enjoy service-focused environments, multicultural teams, structured training, and opportunities to progress within an international hospitality organisation.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and retail. The culture is multicultural, with Chinese, Malay, Indian, and international influences reflected in food, festivals, language, and daily life. Public transport is clean, reliable, and extensive, while housing, dining, and entertainment range from budget options to luxury experiences. The climate is hot and humid throughout the year, with frequent rainfall. Employment generally requires a valid work pass arranged by the employer; foreign hospitality professionals commonly use an Employment Pass, S Pass, or Work Permit depending on qualifications, salary, and role. Applicants should verify current requirements with Singapore's Ministry of Manpower. Relocation costs and rental prices can be high, so accommodation, transport, medical coverage, and probation terms should be reviewed carefully before accepting an offer.
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