Sales & Marketing Coordinator

Job Description

The Sales & Marketing Coordinator supports the hotel’s sales and marketing team with administration, customer correspondence, promotional activities, database updates, reports, appointments and event coordination. Candidates are generally expected to have a diploma or degree in hospitality, business, marketing or a related field, along with strong organisation, communication and computer skills. Previous experience in hotel sales, marketing or customer service is useful. The role requires professional presentation, attention to detail, teamwork, flexibility and the ability to manage competing deadlines. Familiarity with office software, social media and hotel sales systems may be advantageous. Fluency in English is typically required, while additional Malaysian or regional languages can be beneficial.

Company Info

Shangri-La Hotels and Resorts is an international luxury hospitality group headquartered in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe and other major destinations. The group is known for personalised service, Asian-inspired hospitality and high standards in accommodation, dining, meetings and wellness. Its Malaysian properties serve business and leisure travellers and commonly offer opportunities across front office, food and beverage, sales, marketing, events, finance and hotel operations. Employees typically work in a multicultural environment with structured service standards and opportunities for professional development. Benefits and working conditions vary by property, position and employment contract, so candidates should confirm details directly with the recruiting hotel.

Destination Guide

Malaysia offers hospitality, tourism, retail, aviation and business opportunities, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Its culture blends Malay, Chinese, Indian and indigenous traditions, with festivals, diverse food and generally welcoming communities. Lifestyle ranges from busy urban living to relaxed coastal and island settings, with warm weather throughout the year. Foreign employees usually need an approved employment pass sponsored by the employer before starting work; requirements depend on nationality, salary and job level. Relocating involves arranging accommodation, medical checks, banking, transport and insurance. Langkawi, Penang and Sabah are popular island or coastal choices, although Kuala Lumpur is the main commercial centre. Always verify current immigration rules and employment conditions with the employer and Malaysian authorities.