The Waiter/Waitress welcomes guests, explains menus, takes accurate orders, serves food and beverages, and ensures an enjoyable dining experience. Candidates should have previous experience in a hotel or quality restaurant, good English communication skills, a polished and friendly manner, and the ability to work efficiently under pressure. Knowledge of food safety, service standards, point-of-sale systems, and additional languages is an advantage. The role requires flexibility for shifts, weekends, and public holidays, along with teamwork, attention to detail, professional grooming, and a genuine commitment to Shangri-La’s hospitality standards.
Shangri-La is a luxury hospitality group founded in Asia and known for elegant hotels, resorts, residences, and exceptional personalised service. Its properties operate across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels typically combine premium accommodation with restaurants, lounges, recreational facilities, wellness services, and conference spaces. The company places strong emphasis on genuine care, cultural respect, attention to detail, and memorable guest experiences. Employees are generally expected to demonstrate warmth, professionalism, teamwork, and consistency in every interaction. In the United Arab Emirates, Shangri-La operates luxury properties serving international leisure and business travellers, with opportunities across food and beverage, rooms, culinary, events, engineering, and corporate functions.
The United Arab Emirates is a modern Gulf country rather than a single island, offering hospitality opportunities in Dubai, Abu Dhabi, Ras Al Khaimah, and other tourism centres. Hotels, resorts, restaurants, beach clubs, and event venues regularly recruit international staff. The culture blends Emirati traditions with a large expatriate community; modest dress, respect for religion, and courteous behaviour are important. Lifestyle options include beaches, shopping, desert excursions, water sports, museums, and vibrant international dining. Employers commonly arrange an employment visa, medical testing, Emirates ID processing, and sometimes accommodation, meals, transport, and insurance. Employees should not work on a tourist visa. Relocation costs, contract terms, gratuities, working hours, and accommodation conditions should be confirmed before accepting an offer. Living costs vary considerably, with Dubai generally more expensive than other emirates. Public transport is convenient in major cities, while workplace accommodation may be shared.
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