Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The role supports the planning and daily operation of family-focused events, activities and guest experiences at Shangri-La Singapore. Requirements typically include experience in hospitality, events, recreation or guest services, strong organisational skills, and confidence coordinating teams, vendors and schedules. The successful candidate should be customer-focused, creative, hands-on and comfortable working weekends, public holidays and changing shifts. Experience with children’s programmes, family entertainment, event logistics and health and safety procedures would be valuable. Strong communication skills and the ability to resolve guest concerns professionally are expected, along with a genuine interest in creating memorable experiences for families.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Asia, with hotels, resorts and residences across the world. The group is known for warm Asian-inspired hospitality, high service standards and carefully designed guest experiences. Shangri-La Singapore is a major city resort set in extensive landscaped grounds near Orchard Road. It offers luxury accommodation, restaurants, wellness facilities, meeting spaces and family-oriented attractions, including dedicated children’s activities. The property serves leisure travellers, families, business guests and event clients. Employees typically work in a multicultural environment with strong emphasis on service excellence, teamwork, grooming and professional development. The company provides opportunities across hotel operations, food and beverage, events, guest relations, engineering and corporate functions.