Events and Operations Assistant Manager, Family Experience

Job Description

The role supports the planning and daily operation of family-focused events, activities and guest experiences at Shangri-La Singapore. Requirements typically include experience in hospitality, events, recreation or guest services, strong organisational skills, and confidence coordinating teams, vendors and schedules. The successful candidate should be customer-focused, creative, hands-on and comfortable working weekends, public holidays and changing shifts. Experience with children’s programmes, family entertainment, event logistics and health and safety procedures would be valuable. Strong communication skills and the ability to resolve guest concerns professionally are expected, along with a genuine interest in creating memorable experiences for families.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Asia, with hotels, resorts and residences across the world. The group is known for warm Asian-inspired hospitality, high service standards and carefully designed guest experiences. Shangri-La Singapore is a major city resort set in extensive landscaped grounds near Orchard Road. It offers luxury accommodation, restaurants, wellness facilities, meeting spaces and family-oriented attractions, including dedicated children’s activities. The property serves leisure travellers, families, business guests and event clients. Employees typically work in a multicultural environment with strong emphasis on service excellence, teamwork, grooming and professional development. The company provides opportunities across hotel operations, food and beverage, events, guest relations, engineering and corporate functions.

Destination Guide

Singapore is a compact, highly connected island city-state with strong opportunities in hotels, tourism, events, restaurants, retail, technology and finance. Its culture blends Chinese, Malay, Indian and Western influences, reflected in its languages, festivals and excellent food scene. Life is convenient and safe, although accommodation and everyday expenses can be high. Public transport is efficient, and most areas are accessible without a car. Hospitality employees should expect a fast-paced service culture, rotating shifts and work on weekends or public holidays. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, and approval depends on salary, qualifications and experience. Relocating is straightforward with employer support, but candidates should budget for rental deposits, healthcare, transport and initial living costs. Singapore’s tropical climate is hot and humid throughout the year.