Service Associate - F&B Waiter/Waitress (Valley Wing Summit Room)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate supports food and beverage operations in the Valley Wing Summit Room at Shangri-La Singapore. Responsibilities typically include welcoming guests, taking and serving orders, setting and clearing tables, explaining menu items, processing payments, and maintaining high service standards. Candidates should have customer-service experience, preferably in a luxury hotel or restaurant, good English communication skills, a well-groomed appearance, and a friendly, attentive manner. The role requires teamwork, accuracy, stamina, and flexibility to work shifts, weekends, and public holidays. Candidates are expected to anticipate guest needs, handle requests professionally, follow hygiene and safety procedures, and represent Shangri-La’s hospitality standards consistently.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and Australia. Its properties are known for warm Asian hospitality, high-quality accommodation, restaurants, wellness facilities, and personalized guest service. Shangri-La Singapore is a prominent five-star hotel set within extensive landscaped gardens near Orchard Road. The hotel includes several accommodation wings, restaurants and bars, meeting facilities, recreational amenities, and the exclusive Valley Wing. Employees work in a multicultural environment with opportunities to develop skills in luxury hospitality, food and beverage service, guest relations, and hotel operations. The company places strong emphasis on service excellence, teamwork, professional presentation, training, and creating memorable experiences for guests.