The Service Manager – Income Audit oversees the daily review, reconciliation and reporting of hotel revenue from rooms, food and beverage, events and other operating departments. Requirements typically include a degree or diploma in accounting, finance or hospitality management, several years of hotel finance experience, and strong knowledge of income-audit procedures, internal controls and accounting systems. The successful candidate should be detail-oriented, ethical and confident working with confidential financial information. Shangri-La will expect good analytical, communication and leadership skills, the ability to investigate discrepancies, meet reporting deadlines and work effectively with operational departments and auditors. Familiarity with hotel systems such as Opera, POS platforms and finance software is advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, high service standards and full-service properties offering accommodation, restaurants, meeting facilities, wellness services and leisure amenities. Shangri-La places strong emphasis on guest satisfaction, operational quality, employee development and responsible business practices. In Indonesia, its properties serve both international and domestic travelers and employ teams across hotel operations, finance, sales, engineering and guest services. A finance role with Shangri-La generally offers exposure to a structured international hotel environment, established controls and collaboration with multiple departments.
Indonesia is an extensive archipelago with varied opportunities in hotels, resorts, tourism, restaurants, finance, technology and education. Bali is the most familiar destination for international hospitality workers, while Jakarta, Surabaya, Yogyakarta, Lombok and Batam also offer substantial employment. The culture is diverse and generally welcoming, with strong family values, religious traditions and regional customs; learning basic Bahasa Indonesia is very useful. Lifestyle ranges from busy urban living to relaxed coastal communities, although traffic, humidity and uneven infrastructure can be challenging. Foreign nationals normally need an employer-sponsored work permit and the appropriate work visa; working on a tourist visa is not permitted. Employers often assist with immigration, accommodation or relocation, but this should be confirmed in writing. Costs vary considerably, with Bali and Jakarta usually more expensive than smaller cities.
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