The Service Leader – HR supports the hotel’s human resources operations, including recruitment, onboarding, employee records, attendance, benefits, training coordination, employee relations, and compliance with Philippine labor regulations. Candidates should have a degree in Human Resources, Business Administration, or a related field, with relevant hotel or service-industry experience. Strong communication, organization, confidentiality, problem-solving, and interpersonal skills are essential. The successful candidate is expected to provide responsive support to colleagues and managers, uphold Shangri-La’s service standards, handle sensitive information professionally, and contribute to a positive, inclusive workplace culture.
Shangri-La is a leading luxury hospitality group founded in Asia and recognized for its distinctive service, welcoming atmosphere, and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under brands that include Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. Its Philippines operations include well-known hotels and resorts serving business travelers, leisure guests, families, and events. Shangri-La places strong emphasis on genuine hospitality, employee development, teamwork, and creating memorable guest experiences. Employees typically work in a structured, multicultural environment with opportunities to build careers across hotel operations, corporate functions, and international properties.
The Philippines offers hospitality, tourism, business-process, healthcare, education, and technology opportunities, especially in Metro Manila, Cebu, Boracay, Palawan, and other resort destinations. Filipino culture is warm, family-oriented, and community-minded, with English widely used in workplaces. Life can range from busy urban living in Manila to a slower, beach-focused lifestyle on islands such as Cebu, Boracay, or Palawan. Costs vary considerably; Manila and major resort areas are generally more expensive than provincial locations. Foreign employees normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit together with a 9(g) work visa. Employers often assist with documentation, but requirements should be confirmed with Philippine authorities. New arrivals should budget for housing, transportation, healthcare, tropical weather, and occasional power or internet interruptions.
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