Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, financial performance, service standards, and employee engagement. Candidates typically need a degree in hospitality, business, or a related field, along with substantial experience in hotel or resort management, preferably in an international luxury property. Strong leadership, communication, budgeting, problem-solving, and operational skills are expected. The successful candidate should be highly guest-focused, commercially aware, calm under pressure, and capable of working collaboratively across departments. Flexibility, cultural sensitivity, professional integrity, and willingness to live and work in the Philippines are important for success in this senior role.

About the employer

Shangri-La is a globally recognized luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, personalized service, elegant accommodation, and strong resort operations. Its Philippine properties include luxury hotels and island resorts serving leisure, business, and events guests. Shangri-La places emphasis on guest satisfaction, employee development, responsible business practices, and maintaining high international standards. Working for the company generally offers exposure to multicultural teams, structured training, and career opportunities across different destinations. Exact benefits and employment conditions vary by property, position, and local regulations.