Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B supports the smooth operation of Sinfully, Shangri-La’s food and beverage outlet, by supervising service, guiding team members, maintaining quality standards, and ensuring guest satisfaction. Candidates typically need relevant hotel or restaurant experience, strong knowledge of food and beverage service, good communication skills, and the ability to lead a diverse team. Hospitality training or a related qualification is advantageous. The role requires a professional, guest-focused attitude, attention to detail, sound product knowledge, and flexibility to work shifts, weekends, and holidays. Candidates are expected to coach colleagues, handle guest concerns effectively, follow hygiene and safety procedures, and contribute to revenue and service improvements.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, and other international markets. Its properties are known for warm Asian hospitality, high service standards, extensive dining facilities, and premium guest experiences. In the Philippines, Shangri-La operates prominent hotels and resorts, including properties in Manila and Boracay. Employees generally work in structured, multicultural environments with training, career development, and opportunities for internal mobility. The company places strong emphasis on guest satisfaction, service excellence, teamwork, integrity, and operational consistency. A role with Shangri-La can provide valuable experience for hospitality professionals seeking to build a career in luxury hotels, restaurants, resorts, and international food and beverage operations.