Head of Operations

Job Description

The Head of Operations is expected to lead and coordinate the resort’s daily operations, ensuring consistently high standards across guest services, food and beverage, rooms, facilities and supporting departments. Requirements typically include a degree or professional qualification in hospitality or business, substantial experience in luxury hotels or resorts, strong leadership ability and a sound understanding of budgets, service standards and compliance. The successful candidate should be commercially aware, guest-focused and confident managing multicultural teams. Shangri-La will expect the role holder to improve operational performance, maintain brand standards, develop employees, resolve guest concerns effectively and work closely with senior management to achieve financial, quality and customer-satisfaction targets.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and operating hotels, resorts and related properties across Asia, the Middle East, Europe and other international markets. The brand is known for warm Asian hospitality, attentive personal service and high-quality accommodation, dining and wellness experiences. In Sri Lanka, Shangri-La operates major properties including Shangri-La Colombo and Shangri-La Hambantota, serving leisure travellers, business guests, families, groups and events. The company places strong emphasis on guest satisfaction, operational excellence, responsible business practices and employee development. Working for Shangri-La generally involves an international, service-led environment with structured brand standards and opportunities to collaborate with colleagues from diverse cultural backgrounds.

Destination Guide

Sri Lanka offers opportunities in hotels, resorts, tourism, travel services, restaurants, wellness, events and related management roles, particularly in Colombo, the southern coast, Hambantota, Kandy and the Cultural Triangle. The culture combines Sinhalese, Tamil, Muslim and colonial influences, with strong traditions in family life, religion, food, music and hospitality. Lifestyle costs are generally lower than in many Western countries, although imported goods and premium housing can be expensive. The island provides beaches, tea country, wildlife parks, heritage sites and a warm tropical climate. Foreign employees normally need an employer-sponsored employment visa or residence approval before working; requirements can change, so confirmation from the employer and Sri Lankan authorities is essential. Relocating staff should arrange suitable housing, healthcare coverage, tax advice and documentation, while learning local customs and respecting religious practices.