Buffet Ambassador

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Buffet Ambassador represents Shangri-La Singapore’s buffet dining experience and welcomes guests with warmth and professionalism. Responsibilities typically include greeting and seating guests, explaining buffet selections, answering questions about ingredients and allergens, maintaining presentation standards, replenishing stations, clearing tables, and coordinating with kitchen and service colleagues. Candidates should have hospitality or restaurant experience, strong communication skills, a pleasant and confident manner, and a genuine interest in guest service. Food-safety awareness, attention to detail, teamwork, and the ability to work shifts, weekends, and public holidays are expected. Familiarity with buffet operations and knowledge of dietary requirements are advantageous. The successful candidate should remain calm during busy periods and consistently deliver Shangri-La’s high service standards.

About the employer

Shangri-La Singapore is a luxury five-star hotel located near Orchard Road, known for its landscaped gardens, elegant accommodation, restaurants, meeting facilities, and attentive Asian hospitality. It forms part of Shangri-La Group, an international hospitality company operating hotels and resorts across Asia, the Middle East, Europe, North America, and other destinations. The Singapore property serves leisure travellers, business guests, families, and event visitors, with several dining concepts ranging from casual restaurants to fine dining. Employees generally work in a multicultural environment with structured service standards, training opportunities, and career pathways across hotel departments. The company places strong emphasis on genuine care, personalised guest experiences, teamwork, and professional presentation. Benefits and employment conditions vary according to position, contract type, and applicable Singapore regulations.