The DSP Capacity Manager plans and manages delivery capacity across Amazon’s Delivery Service Partner network in Japan. The role typically requires experience in operations, workforce or capacity planning, performance management, data analysis, and stakeholder coordination. Strong Excel skills and familiarity with reporting tools, forecasting methods, and operational metrics are expected; experience in logistics, transportation, or last-mile delivery is highly useful. Japanese and English communication skills may be required, depending on the team. The successful candidate will identify capacity gaps, develop improvement plans, monitor partner performance, and work with internal teams and external delivery partners to maintain reliable customer delivery. The role suits someone analytical, organized, commercially aware, and comfortable making decisions in a fast-moving environment.
Amazon is a global technology and commerce company founded in 1994 and headquartered in Seattle, United States. It operates online marketplaces, fulfillment and delivery networks, cloud infrastructure through Amazon Web Services, digital entertainment platforms, advertising services, and a growing portfolio of devices and business solutions. In Japan, Amazon serves customers through extensive fulfillment, transportation, technology, and customer-service operations. Its logistics organization works with Delivery Service Partners, carriers, and other providers to improve delivery speed, reliability, and coverage. Amazon is known for its customer-focused culture and leadership principles, including ownership, learning, high standards, and data-driven decision-making. Employees often work in rapidly changing environments and are expected to take initiative, solve complex operational problems, and collaborate across countries and functions. Compensation commonly combines base salary, incentives, and, for eligible roles, restricted stock or other benefits.
Japan is an island country with varied opportunities across Tokyo, Osaka, Nagoya, Fukuoka, and regional cities. Jobs are available in technology, logistics, e-commerce, manufacturing, finance, tourism, healthcare, and education. Tokyo offers the broadest international career market but has higher housing costs; Osaka and Fukuoka can provide a more relaxed lifestyle. Japanese workplaces value punctuality, preparation, respect, teamwork, and clear communication, although international companies may operate more flexibly. Daily life is safe and convenient, with excellent public transport, reliable services, and diverse food and cultural experiences. English-only roles exist, especially in multinational technology firms, but Japanese ability significantly improves career and social integration. Most foreign employees need an employer-sponsored work visa, commonly an Engineer/Specialist in Humanities/International Services visa; eligibility depends on qualifications and job duties. Relocation usually involves securing sponsorship, arranging housing, registering locally, obtaining health insurance, and setting up banking and mobile services.
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