DSP Capacity Manager, Delivery Service Partners Capacity, Planning and Performance

Role summary

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The DSP Capacity Manager plans and manages delivery capacity across Amazon’s Delivery Service Partner network in Japan. The role typically requires experience in operations, workforce or capacity planning, performance management, data analysis, and stakeholder coordination. Strong Excel skills and familiarity with reporting tools, forecasting methods, and operational metrics are expected; experience in logistics, transportation, or last-mile delivery is highly useful. Japanese and English communication skills may be required, depending on the team. The successful candidate will identify capacity gaps, develop improvement plans, monitor partner performance, and work with internal teams and external delivery partners to maintain reliable customer delivery. The role suits someone analytical, organized, commercially aware, and comfortable making decisions in a fast-moving environment.

About the employer

Amazon is a global technology and commerce company founded in 1994 and headquartered in Seattle, United States. It operates online marketplaces, fulfillment and delivery networks, cloud infrastructure through Amazon Web Services, digital entertainment platforms, advertising services, and a growing portfolio of devices and business solutions. In Japan, Amazon serves customers through extensive fulfillment, transportation, technology, and customer-service operations. Its logistics organization works with Delivery Service Partners, carriers, and other providers to improve delivery speed, reliability, and coverage. Amazon is known for its customer-focused culture and leadership principles, including ownership, learning, high standards, and data-driven decision-making. Employees often work in rapidly changing environments and are expected to take initiative, solve complex operational problems, and collaborate across countries and functions. Compensation commonly combines base salary, incentives, and, for eligible roles, restricted stock or other benefits.