Channel Team Lead, Amazon Hub Delivery

Role summary

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The Channel Team Lead, Amazon Hub Delivery is responsible for managing and improving delivery operations through Amazon Hub Delivery partners. Requirements typically include experience in logistics, transportation, last-mile delivery, or operational management; strong communication, analytical, and problem-solving skills; and proficiency with standard business software. The successful candidate is expected to monitor service performance, support delivery partners, identify process improvements, resolve operational issues, and maintain high standards for customer experience, safety, and compliance. Flexibility, ownership, and the ability to work with multiple stakeholders are important. Japanese-language ability and professional English may be required or strongly preferred for a Japan-based role.

About the employer

Amazon is a global technology and commerce company operating online retail, cloud computing, digital streaming, advertising, and logistics businesses. Founded in 1994, it serves customers through a large international marketplace supported by fulfillment centers, transportation networks, delivery partners, and advanced technology. Amazon Web Services is a major provider of cloud infrastructure and software services, while the company’s retail operations continue to expand through faster delivery, broader selection, and local customer solutions. In Japan, Amazon operates online stores, logistics facilities, technology teams, and partner-delivery programs. Its culture emphasizes customer obsession, ownership, innovation, high standards, and data-driven decision-making. Employees are generally expected to work independently, handle changing priorities, and use detailed performance metrics to improve operational results.