The Team Leader is expected to supervise and coach a customer service team, monitor daily performance, manage attendance and schedules, and ensure service-quality and productivity targets are achieved. Requirements typically include a bachelor’s degree or equivalent experience, previous experience in banking, customer service, or contact-center operations, and demonstrated leadership ability. Strong communication, problem-solving, decision-making, and reporting skills are essential. The successful candidate should be comfortable handling escalations, providing feedback, implementing process improvements, and working on shifting schedules, weekends, or holidays when required. Familiarity with banking products, service standards, and performance metrics is an advantage.
BDO Unibank, Inc. is one of the Philippines’ largest full-service banks and a major member of the SM Group. Headquartered in Makati, the bank serves individuals, businesses, institutions, and government clients through an extensive branch, ATM, digital-banking, and service network. Its offerings include deposits, consumer lending, credit cards, corporate and commercial banking, investment banking, wealth management, remittances, and electronic financial services. BDO employs a large workforce across the country and provides career opportunities in branch operations, customer service, technology, risk, finance, sales, and corporate banking. The company is known for its broad market reach, substantial investment in digital channels, and emphasis on customer service, operational efficiency, compliance, and employee development.
The Philippines is an archipelago with major employment centers in Luzon, the Visayas, and Mindanao. Manila and nearby cities such as Mandaluyong, Makati, and Taguig offer the strongest opportunities in banking, shared services, technology, retail, and business-process outsourcing. Cebu and Davao are important regional hubs with growing corporate and service sectors. Filipino culture is generally welcoming, family-oriented, and English-friendly, while urban life can be busy and commuting may be challenging. Costs are highest in Metro Manila; provincial cities can be more affordable. Foreign employees normally need an employer-sponsored work permit and an appropriate visa, commonly a 9(g) pre-arranged employment visa. Relocating candidates should confirm sponsorship, housing, healthcare, taxation, and local registration requirements before arrival.
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