Collections Officer

Job Description

The Collections Officer is responsible for contacting customers with overdue accounts, explaining payment obligations, negotiating suitable repayment arrangements, recording collection activity, and following up until accounts are resolved. The role typically requires a bachelor's degree, preferably in business, finance, or a related field, along with good communication, negotiation, organization, and basic computer skills. Experience in collections, customer service, banking, or accounts receivable is an advantage. The successful candidate is expected to meet collection targets, handle customers professionally and fairly, protect confidential information, maintain accurate records, and follow BDO's policies, regulatory requirements, and ethical standards. The position may involve frequent telephone communication and working with performance deadlines.

Company Info

BDO Unibank, Inc. is one of the Philippines' largest universal banks and a member of the SM Group. Headquartered in Makati, the bank provides a broad range of services to individuals, businesses, corporations, and institutional clients. Its offerings include deposits, consumer and corporate loans, credit cards, remittances, wealth management, investment banking, treasury services, and digital banking. BDO operates an extensive branch, ATM, and electronic banking network across the country, supported by large operations and customer-service teams. The bank is known for its nationwide presence and emphasis on accessible financial services, technology, risk management, and customer relationships. Employees generally work in a structured, target-driven environment with opportunities to build experience in banking operations, customer service, finance, and related professional fields.

Destination Guide

The Philippines offers job opportunities in banking, shared services, customer support, technology, healthcare, education, tourism, logistics, and business-process outsourcing. Major employment centers include Metro Manila, Cebu, Clark, and Davao. Filipino culture is warm, family-oriented, and strongly influenced by English, Spanish, Asian, and local traditions; English is widely used in business. Lifestyle varies from fast-paced urban living to more relaxed coastal and provincial communities. Living costs are highest in Metro Manila, while housing and daily expenses are generally lower in other cities. Foreign workers usually need an employer-sponsored work permit and an appropriate visa, commonly a 9(g) pre-arranged employment visa; requirements can change, so confirmation with the Bureau of Immigration is essential. Relocating workers should arrange authenticated documents, health coverage, accommodation, and tax registration. Public transport is affordable, though traffic can be challenging in major cities.