The Tech Helpdesk Team Head leads BDO Unibank’s technical support team in Cebu, overseeing day-to-day helpdesk operations, incident resolution, service-level compliance, escalation management, and user satisfaction. The role typically requires a bachelor’s degree in information technology, computer science, or a related field, along with several years of experience in IT service desk or technical support operations and proven people-management skills. Familiarity with ITIL practices, ticketing systems, troubleshooting, reporting, and service-quality metrics is expected. The successful candidate should be customer-focused, organized, decisive, and comfortable managing workload priorities in a fast-paced banking environment. Strong communication, coaching, problem-solving, and stakeholder-management abilities are essential.
BDO Unibank, Inc. is one of the Philippines’ largest banks, providing retail, corporate, investment, private, and digital banking services to individuals, businesses, and institutions. Headquartered in Makati, BDO operates an extensive branch, ATM, and electronic banking network across the country, supported by a large workforce and nationwide technology and operations teams. The bank is part of the SM Group and serves a broad customer base through deposits, loans, payments, wealth management, remittances, and other financial products. BDO places strong emphasis on service reliability, information security, regulatory compliance, and digital transformation. Its Cebu operations support important customer service, technology, and back-office functions, offering career opportunities for professionals in IT support, banking operations, analytics, risk, finance, and customer experience.
The Philippines offers strong career opportunities in banking, shared services, technology, customer support, tourism, healthcare, and business-process operations. Manila is the main corporate center, while Cebu is a major hub for technology, outsourcing, finance, and international employers. Filipino culture is generally welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle ranges from busy city living to relaxed coastal and island communities, with relatively affordable food, transport, and accommodation outside central business districts. Cebu provides access to beaches, diving, hiking, and a lively urban scene. Foreign employees normally need an employer-sponsored work visa or permit, while short-term visitors should verify current entry rules. Relocating professionals should budget for housing, healthcare, transportation, insurance, and document processing. Local employment contracts, tax registration, and immigration requirements should be confirmed with the employer before moving.
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