The Client Service Associate Pool supports branch customers with account opening, deposits, withdrawals, fund transfers, requests, and other routine banking transactions. Applicants generally need a bachelor’s degree, good communication and customer-service skills, basic computer proficiency, and strong attention to detail. Experience in banking, cash handling, sales, or service is helpful but may not always be required. Candidates are expected to deliver accurate and courteous service, follow BDO policies and regulatory procedures, protect customer information, manage queues efficiently, and identify suitable products or services when appropriate. The role may involve assignment to branches within the Makati 2 area, working on-site, handling cash responsibly, and meeting service and operational targets.
BDO Unibank, Inc. is one of the Philippines’ largest universal banks and a major member of the SM Group. It provides services to individual customers, businesses, corporations, and institutional clients through an extensive branch, ATM, and digital-banking network. Its offerings include deposits, consumer loans, credit cards, remittances, corporate finance, investment banking, treasury, wealth management, and insurance-related services. BDO serves customers across the Philippines and maintains international offices supporting Filipino and global clients. The bank is known for its broad market reach, large workforce, and emphasis on accessible banking through branches and digital channels. Employees typically work in a structured, regulated environment where customer service, operational accuracy, confidentiality, compliance, and teamwork are important. A Client Service Associate is part of the frontline branch team that helps customers complete everyday transactions and experience reliable, professional banking service.
The Philippines offers varied opportunities in banking, shared services, technology, healthcare, tourism, education, and business-process outsourcing, especially in Metro Manila, Cebu, and Davao. Filipino culture is generally warm, family-oriented, and community-minded, with English widely used in workplaces. Life can be affordable compared with many international cities, although housing and transport costs are higher in central Makati and other major business districts. The country offers beaches, mountains, historic towns, and a lively food and festival scene across its many islands. Foreign nationals usually need an appropriate work visa or permit arranged with employer support; requirements depend on nationality, job, and contract length. Professionals relocating should budget for rent, deposits, transportation, health insurance, and document processing. Research local labor rules, weather risks, commuting conditions, and neighborhood safety before moving. New arrivals often find serviced apartments or shared housing practical during their first months.
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