Head of Production Support

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Head of Production Support is responsible for leading technology production support, maintaining the availability, stability and performance of critical banking applications and platforms. The role typically requires substantial experience in IT operations, application support, incident and problem management, service-level governance, change management and banking technology environments. Familiarity with ITIL practices, risk controls, cybersecurity, databases, cloud technologies and vendor management is valuable. The successful candidate should be an experienced people leader who can manage major incidents, coordinate cross-functional teams, communicate clearly with senior stakeholders and drive continuous improvement. Strong analytical, decision-making and communication skills are expected, along with a customer-focused approach and readiness to support critical systems outside normal business hours when necessary.

About the employer

United Overseas Bank (UOB) is a major Singapore-headquartered bank with operations across Southeast Asia, including Thailand, Malaysia, Indonesia and Vietnam, as well as selected markets in Asia-Pacific and other international financial centres. Established in 1935, UOB provides consumer banking, commercial banking, corporate banking, wealth management and investment services to individuals, businesses and institutions. Its Thailand operations serve retail and affluent customers, local and international companies, and regional banking clients. The bank has continued investing in digital banking, technology modernization, cybersecurity and regional connectivity. UOB is known for its focus on relationship banking, responsible growth and developing long-term partnerships with customers. Bangkok-based employees generally work in a structured, multinational environment with opportunities to collaborate across countries and technology teams.