The Head of Production Support is responsible for leading technology production support, maintaining the availability, stability and performance of critical banking applications and platforms. The role typically requires substantial experience in IT operations, application support, incident and problem management, service-level governance, change management and banking technology environments. Familiarity with ITIL practices, risk controls, cybersecurity, databases, cloud technologies and vendor management is valuable. The successful candidate should be an experienced people leader who can manage major incidents, coordinate cross-functional teams, communicate clearly with senior stakeholders and drive continuous improvement. Strong analytical, decision-making and communication skills are expected, along with a customer-focused approach and readiness to support critical systems outside normal business hours when necessary.
United Overseas Bank (UOB) is a major Singapore-headquartered bank with operations across Southeast Asia, including Thailand, Malaysia, Indonesia and Vietnam, as well as selected markets in Asia-Pacific and other international financial centres. Established in 1935, UOB provides consumer banking, commercial banking, corporate banking, wealth management and investment services to individuals, businesses and institutions. Its Thailand operations serve retail and affluent customers, local and international companies, and regional banking clients. The bank has continued investing in digital banking, technology modernization, cybersecurity and regional connectivity. UOB is known for its focus on relationship banking, responsible growth and developing long-term partnerships with customers. Bangkok-based employees generally work in a structured, multinational environment with opportunities to collaborate across countries and technology teams.
Thailand offers strong opportunities in banking, fintech, technology, hospitality, education, healthcare, manufacturing and shared-service operations. Bangkok is the main employment centre, while Phuket, Koh Samui and other island destinations provide more roles in tourism, hospitality, property and digital work. Thai culture values politeness, respect for seniority, family, food and community; learning basic Thai is helpful in daily life and professional relationships. Lifestyle costs vary significantly: Bangkok offers extensive transport, shopping and entertainment, while island living is slower but often more seasonal and expensive for imported goods. Foreign employees generally need an employer-sponsored Non-Immigrant B visa and work permit before starting work. The employer usually handles sponsorship and documentation. Candidates should confirm qualifications, tax obligations, healthcare coverage and relocation support. Thailand has a tropical climate, excellent regional travel connections and a welcoming expatriate community, but traffic, humidity and bureaucracy may require adjustment.
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