VP1, Customer Experience Digital, Emerging Enterprise

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The VP1, Customer Experience Digital, Emerging Enterprise role is likely responsible for improving digital customer journeys and developing solutions for emerging enterprise customers. Requirements typically include a degree in business, technology, marketing, finance or a related field; substantial experience in digital banking, customer experience, product management or enterprise solutions; and strong knowledge of digital platforms, analytics and Agile delivery. The successful candidate should be commercially minded, customer-focused and able to translate business needs into practical digital improvements. Strong stakeholder management, communication, project leadership and data-driven decision-making skills are expected, together with the ability to work across technology, operations, risk and business teams in a regulated banking environment.

About the employer

United Overseas Bank (UOB) is a major Singapore-headquartered banking group with operations across Southeast Asia and selected international markets. Established in 1935, the bank provides personal, commercial and corporate banking, wealth management, investment banking and digital financial services. UOB has expanded its regional presence through a strong network in markets including Malaysia, Indonesia, Thailand and Vietnam. Its Malaysian business serves consumers, small and medium-sized enterprises, large corporations and institutional clients through branches, digital channels and relationship teams. The bank continues to invest in technology, customer experience, data capabilities and regional connectivity. Employees generally work in a structured, regulated financial-services environment, collaborating across business, technology, risk and operations functions. Benefits and compensation vary by grade, experience and business unit, with senior roles commonly including performance-based bonuses.