The Chargeback Officer supports card-dispute and payment-reversal activities within UOB’s Cards Operations Processing Centre. Requirements typically include a diploma or degree, preferably in banking, finance, business, or a related field, along with experience in card operations, chargebacks, dispute handling, or transaction processing. The candidate should understand card-scheme rules, investigation procedures, service-level requirements, and operational controls. Strong analytical, documentation, communication, and problem-solving skills are expected, together with careful attention to detail and the ability to manage confidential customer and transaction information. The role may involve coordinating with customers, merchants, card schemes, internal operations teams, and risk or compliance functions while meeting productivity and accuracy targets.
United Overseas Bank (UOB) is a major Singapore-headquartered financial institution with operations across Southeast Asia and key global financial centres. Established in 1935, the group provides consumer and commercial banking, wealth management, investment banking, treasury, and transaction banking services. UOB has an established presence in Malaysia, serving individuals, businesses, and multinational clients through branches, digital channels, and specialist banking teams. Following its acquisition of Citigroup’s consumer banking business in several ASEAN markets, UOB has continued expanding its customer base and operational capabilities in the region. The bank places emphasis on responsible banking, customer service, digital transformation, risk management, regulatory compliance, and employee development. Its Malaysian operations include roles in branch banking, cards, payments, technology, operations, finance, risk, and corporate banking.
Malaysia offers varied opportunities in banking, shared services, technology, manufacturing, tourism, healthcare, and professional services. Kuala Lumpur and nearby Petaling Jaya are the main employment hubs, while Penang, Johor, Sabah, and Sarawak also attract international workers. The culture is multicultural, with Malay, Chinese, Indian, indigenous, and expatriate communities, and English is widely used in business. Lifestyle costs are moderate by regional standards, although central Kuala Lumpur and island destinations such as Penang and Langkawi can be more expensive. Malaysia has beaches, rainforests, and islands suited to weekend travel. Foreign employees generally need an Employment Pass sponsored by their employer; qualifications, salary, and company eligibility apply. Relocating employees should arrange housing, healthcare coverage, banking, tax registration, and local transport before arrival. Public transport is strongest in Kuala Lumpur, while cars are more practical elsewhere.
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