AVP (Sr Exec), Chargbk (ISS) Officer, COPC

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Chargeback Officer supports card-dispute and payment-reversal activities within UOB’s Cards Operations Processing Centre. Requirements typically include a diploma or degree, preferably in banking, finance, business, or a related field, along with experience in card operations, chargebacks, dispute handling, or transaction processing. The candidate should understand card-scheme rules, investigation procedures, service-level requirements, and operational controls. Strong analytical, documentation, communication, and problem-solving skills are expected, together with careful attention to detail and the ability to manage confidential customer and transaction information. The role may involve coordinating with customers, merchants, card schemes, internal operations teams, and risk or compliance functions while meeting productivity and accuracy targets.

About the employer

United Overseas Bank (UOB) is a major Singapore-headquartered financial institution with operations across Southeast Asia and key global financial centres. Established in 1935, the group provides consumer and commercial banking, wealth management, investment banking, treasury, and transaction banking services. UOB has an established presence in Malaysia, serving individuals, businesses, and multinational clients through branches, digital channels, and specialist banking teams. Following its acquisition of Citigroup’s consumer banking business in several ASEAN markets, UOB has continued expanding its customer base and operational capabilities in the region. The bank places emphasis on responsible banking, customer service, digital transformation, risk management, regulatory compliance, and employee development. Its Malaysian operations include roles in branch banking, cards, payments, technology, operations, finance, risk, and corporate banking.