The Customer Service New Associate supports customers through phone, chat, or email, depending on the assigned account. Typical requirements include a college degree or relevant experience, strong spoken and written English, basic computer skills, and willingness to work shifting schedules, weekends, and holidays. The candidate is expected to respond professionally, investigate concerns, document interactions accurately, and follow company procedures and client service standards. Patience, empathy, problem-solving ability, reliability, and adaptability are important. Accenture may also provide training for applicants with limited experience, although specific education, account, and work-location requirements can vary.
Accenture is a global professional services company providing consulting, technology, operations, and managed services to organizations worldwide. It works with clients across industries such as banking, telecommunications, healthcare, retail, government, and consumer goods. In the Philippines, Accenture has large delivery centers and employs professionals in customer service, business operations, information technology, finance, analytics, and digital services. The company is known for structured training, internal mobility, and exposure to international clients. Employees commonly work in team-based environments using standardized processes and digital tools. Benefits and working arrangements vary by role and location, but may include health coverage, paid leave, incentives, and career-development programs. Customer service associates generally support client operations and are expected to meet quality, productivity, attendance, and customer satisfaction targets.
The Philippines is an archipelago with strong employment opportunities in business-process outsourcing, technology, finance, healthcare, tourism, and shared services. Metro Manila, Cebu, and Davao are major hubs for customer service and corporate work, while Iloilo and other cities are growing delivery locations. Filipino culture is generally friendly, family-oriented, and collaborative, with English widely used in workplaces. Urban living offers shopping, restaurants, public transport, and active social communities, although traffic and housing costs can be significant in Manila. Cebu and Davao can provide a more relaxed lifestyle, with beaches and outdoor activities nearby. Local employees do not need a visa to work. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit and 9(g) work visa; requirements should be confirmed with Philippine immigration authorities before relocation.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...