The Assistant Guest Relations Manager supports the Guest Relations Manager in delivering a welcoming, personalized experience for guests throughout their stay. Responsibilities typically include supervising the guest relations team, handling feedback and service recovery, coordinating VIP arrivals, monitoring guest satisfaction, and working with housekeeping, food and beverage, and front office departments. Candidates are generally expected to have hotel or luxury hospitality experience, supervisory or leadership skills, strong communication abilities, professional presentation, and excellent English. Knowledge of additional languages, Marriott systems, and local guest-service standards is advantageous. The successful candidate should remain calm under pressure, demonstrate sound judgment, be guest-focused, and be willing to work shifts, weekends, and public holidays.
Sheraton Jumeirah Beach Resort is a beachfront hotel in Dubai operated under the Sheraton brand, part of Marriott International. Located near Jumeirah Beach and the Dubai Marina area, the resort serves leisure travelers, families, business visitors, and groups. Its facilities typically include guest rooms and suites, restaurants and bars, swimming pools, recreational areas, meeting facilities, and direct or convenient access to the beach. Sheraton hotels focus on comfortable stays, warm service, social spaces, and reliable international hospitality standards. As a Marriott property, the resort benefits from global training, operating procedures, loyalty-program exposure, and career opportunities across a large international hotel network. Employees usually work in a multicultural environment and support guests from a wide range of countries, making communication, teamwork, cultural awareness, and consistent service particularly important.
The United Arab Emirates is not an island, but it is a popular coastal destination offering strong opportunities in hotels, restaurants, tourism, aviation, retail, events, and customer service. Dubai and Abu Dhabi are the main employment centers, with many international companies and large hospitality groups. The culture is multicultural and welcoming, while remaining guided by Islamic traditions; modest dress, respectful behavior, and sensitivity during Ramadan are important. Lifestyle options include beaches, desert trips, shopping, dining, and major entertainment attractions, although accommodation and transport can be expensive. Most overseas employees require an employer-sponsored residence visa and work permit. Employers commonly arrange medical testing, Emirates ID processing, health insurance, and sometimes accommodation or transport. Before relocating, candidates should confirm salary, housing, benefits, probation terms, working hours, leave, and flight arrangements in writing. Dubai has hot summers, so air-conditioned living and commuting are essential.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...