Director of Rooms

Job Description

The Director of Rooms leads the hotel’s rooms division, including Front Office, Housekeeping, Guest Services and related operations. The role requires substantial luxury or upscale hotel experience, strong knowledge of rooms revenue and service standards, financial and workforce management skills, and the ability to lead multicultural teams. Candidates are expected to deliver consistently high guest satisfaction, oversee room quality and operational efficiency, manage budgets and labour costs, coach department leaders, and collaborate with Sales, Revenue Management, Engineering and other departments. Strong communication, problem-solving, commercial awareness and familiarity with Marriott or comparable hospitality systems are important. A relevant hospitality qualification and demonstrated leadership in a senior hotel operations position are typically preferred.

Company Info

The Westin Melbourne is part of Marriott International, one of the world’s largest hospitality companies, with a portfolio of more than 30 hotel brands and properties across numerous countries and territories. Westin Hotels & Resorts focuses on wellbeing-led hospitality, combining comfortable accommodation, healthy dining, fitness experiences and thoughtful service. Located in Melbourne’s central business district, The Westin Melbourne serves leisure travellers, corporate guests, groups and event customers. The hotel is known for its premium rooms and suites, dining facilities, meeting spaces and central location near the city’s cultural, shopping and business attractions. Marriott promotes a service culture built around inclusion, professional development, guest care and operational excellence. Employees may also access training, internal career opportunities and benefits available through Marriott’s broader global network, subject to local terms and eligibility.

Destination Guide

Australia offers strong opportunities in hotels, resorts, restaurants, tourism, events and corporate hospitality, particularly in Melbourne, Sydney, Brisbane, Perth, Cairns and regional resort areas. Workplace culture is generally practical, friendly and relatively informal, while punctuality, safety, teamwork and responsible service are highly valued. Melbourne provides a diverse lifestyle with excellent dining, arts, sport, public transport and nearby coastal and regional escapes, although housing can be expensive. International applicants usually need a visa allowing work, such as an employer-sponsored Skills in Demand visa, a working holiday visa where eligible, or another skilled or graduate pathway. Requirements depend on nationality, occupation, qualifications and sponsorship. Relocating involves arranging accommodation, tax and banking details, health insurance where appropriate, and potentially a skills assessment. Australia is geographically large, so travel between cities can be costly; budgeting for rent, transport and initial living expenses is important.