宿泊部コールデスク (一般職) / At Your Service, Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The At Your Service Agent handles guest calls and service requests, provides accurate information about hotel facilities and local attractions, records requests in the hotel system, and coordinates with other departments to ensure prompt follow-up. The role generally requires strong communication and telephone etiquette, basic computer skills, attention to detail, and a friendly, professional manner. Fluency in Japanese is expected, while conversational English is highly valuable in an international luxury resort. Candidates should be flexible with rotating shifts, including weekends and holidays, and remain calm when managing multiple requests. Previous hotel, customer service, or call-center experience is helpful, although motivated applicants with a genuine interest in hospitality may also be considered.

About the employer

The Ritz-Carlton, Okinawa is a luxury resort operated under Marriott International, one of the world's largest hospitality companies. Located in northern Okinawa, the resort combines Ritz-Carlton's renowned standards of personalized service with the region's beaches, subtropical landscapes, and distinctive Ryukyu culture. Its facilities typically include elegant guest rooms and villas, restaurants and bars, spa services, golf access, event spaces, and extensive leisure amenities. Employees work in an international environment where attention to detail, discretion, teamwork, and genuine care for guests are highly valued. Marriott offers career development opportunities through structured training, global hospitality standards, and potential mobility across its hotel portfolio. The Okinawa property is particularly suited to candidates interested in resort operations, luxury guest service, and working with visitors from Japan and overseas.