Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front-office service, guest satisfaction, and effective coordination between departments. Requirements typically include a diploma or degree in hospitality, hotel operations, or a related field, together with several years of front-office or supervisory experience. Strong communication, leadership, problem-solving, and complaint-resolution skills are expected. The candidate should be comfortable working rotating shifts, weekends, and public holidays, and should be able to remain calm in a busy luxury-hotel environment. Familiarity with hotel systems, cash-handling procedures, safety standards, and Marriott service expectations is advantageous. Fluency in English is normally required, while additional languages and local Malaysian hospitality experience are valuable.

About the employer

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across luxury, premium, and select-service segments. Its brands include Marriott Hotels, The Ritz-Carlton, St. Regis, Sheraton, Westin, W Hotels, and many others. Marriott places strong emphasis on guest service, operational standards, employee development, inclusion, and responsible business practices. Penang Marriott Hotel is a luxury property serving business and leisure travelers in Penang, Malaysia, with accommodation, dining, meetings, and recreational facilities. Employees generally work in a structured, service-focused environment with opportunities to develop through Marriott's international training programs and career pathways. The Duty Manager role supports the hotel's daily guest operations and helps maintain consistent service quality across departments.