Concierge Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Concierge Agent welcomes guests, provides local recommendations, arranges transportation and reservations, handles requests, and coordinates with hotel departments to deliver smooth, personalized service. Requirements typically include relevant hotel or customer-service experience, strong communication and organizational skills, professional presentation, basic computer ability, and fluency in English; Indonesian language skills are expected for a Jakarta-based position. Knowledge of Jakarta attractions, dining, transport, and cultural etiquette is valuable. The candidate is expected to be friendly, proactive, discreet, reliable, flexible with shifts, and able to remain calm while solving guest concerns. Previous experience with a luxury or international hotel and familiarity with Marriott service standards would be advantageous.

About the employer

Le Méridien Jakarta is an upscale Marriott International hotel located in the central business district of Jakarta, Indonesia. The property combines contemporary hospitality with Le Méridien’s European-inspired design, art, culture, and culinary identity. It serves business travelers, international visitors, families, and guests attending meetings or social events in the capital. Hotel operations typically include guest rooms and suites, restaurants and bars, meeting facilities, fitness and leisure amenities, and a range of personalized guest services. As part of Marriott International, Le Méridien Jakarta benefits from global operating standards, structured training, career development opportunities, and access to Marriott’s international hospitality network. Employees are generally expected to demonstrate genuine care, professionalism, teamwork, cultural awareness, and consistent attention to detail while creating memorable stays for guests.