Reservation Sales Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Sales Agent manages guest reservations through telephone, email, and online channels, explains room types, rates, packages, and hotel services, and helps maximize bookings and revenue. Candidates should have strong communication and customer-service skills, good English, basic computer knowledge, and preferably experience in hotel reservations, front office, or sales. Knowledge of reservation systems such as Opera is beneficial. The role requires accuracy, professional telephone etiquette, attention to detail, and the ability to handle inquiries, changes, cancellations, and special requests. Candidates are expected to meet service and sales targets, work cooperatively with other departments, and remain flexible with shifts, weekends, and public holidays.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across many brands and destinations. Its properties serve business and leisure travelers, offering accommodation, dining, meetings, events, wellness, and guest services. Marriott is known for structured operating standards, international career opportunities, employee training, and its Marriott Bonvoy loyalty program. A Reservation Sales Agent at a Marriott property supports the commercial performance of the hotel by converting inquiries into confirmed bookings while providing accurate, welcoming service. The company typically values teamwork, integrity, cultural awareness, guest focus, and professional development. Chiang Mai Marriott Hotel is positioned to serve visitors exploring northern Thailand, as well as corporate, group, and event guests.